Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an online casino we haven't covered yet? This page explains how to reach us and what we can (and can't) help with.
What we can help with
We put this site together to help players in Ireland compare online casinos on the things that actually matter — bonus terms, wagering requirements, EUR payment options, licensing and how quickly a payout actually lands. If you've spotted an error in a review, think a rating needs a second look, or have a suggestion for how we could compare sites more fairly, we want to hear it.
- Corrections to bonus terms, offer details or ratings shown on any review
- Feedback on a casino you've played at that we've listed or ranked here
- Suggestions for online casinos in Ireland we haven't reviewed
- General questions about how we assess and rank the sites on enchantedcastles.co.uk
What we can't help with
We're an independent comparison and review site — we don't operate any of the casinos listed here, and we can't access player accounts, process withdrawals or resolve disputes on a casino's behalf. If you're having trouble with a deposit, a withdrawal, or a bonus that hasn't been credited, that has to go through the casino's own customer support team, and — if the issue isn't resolved — the licensing authority named in that casino's terms.
If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page has information on support services and self-exclusion tools available to players in Ireland.
How our reviews and rankings work
Every casino featured on enchantedcastles.co.uk is assessed against the same set of criteria — licensing and security, the range of games on offer, how clear the bonus terms are, EUR payment support, and how mobile-friendly the site is. Commercial relationships with any casino never decide its position in our rankings; a listing appears where it does because of how it performs against these checks, not because of any arrangement between us and the operator. If you think we've missed something in that assessment for a particular site, that's exactly the kind of feedback we'd like to receive.
Before you get in touch
A few things that help us respond faster:
- Let us know which casino or page your query relates to, by name
- Include any relevant dates if you're reporting a change to an offer or a licence detail
- Keep account numbers, passwords or other sensitive details out of any message you send — we'll never ask for them
Other pages worth a look
If your question is about how we rate casinos, our About Us page explains a bit more about the site and how it's run. Players looking specifically at sites outside the standard self-exclusion scheme may find our Non GamStop Casinos guide useful, and anyone reviewing our site's terms of use can check the Terms and Conditions page.
We read every message that comes in, even if we can't always reply individually straight away. Getting the details right matters to us, so if something on this site doesn't look correct, telling us is genuinely useful — not just for you, but for the next player comparing the same casinos.